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TERMS & CONDITIONS


AGREEMENT BETWEEN CUSTOMER & BOOKMYHOTELZ.COM

BookMyHotelz.com is a venture of Sandal Travels Pvt. Ltd., having its registered office at SCO 83-84, Sector 34 A, Chandigarh (India). Through web portal www.bookmyhotelz.com we (Sandal Travels Pvt. Ltd.) trying to assist customer in gathering travel information like Hotel, Sightseeing, transfers etc. The website is offered to you condition upon your acceptance without modification of all the terms & conditions as mentioned below. If you do not agree to the Terms & Conditions set by Sandal Travels Pvt. Ltd., please do not use this website services or make booking through directly or indirectly. Website is conditioned upon acceptance of the updated terms of use. CHANGE IN OUR TERMS AND CONDITIONS
Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the Bookmyhotelz.com website.

NAMES OF PERSONS TRAVELLING
It is important that the person making the booking must enter the correct names as per passport of all booked persons. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking or refuse person to check-in. The names of all passengers must be entered as per passports the first name should be followed by the Family name.

E.MAIL ACCOUNTS
It is the responsibility of all Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) members to ensure they have entered a correct e -mail address. Some times e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our mail and clicking on the 'not spam' or 'this is not spam' button.

ROOM TYPES
It is the responsibility of the Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) member making the booking to ensure that the room type booked will be suitable for the party traveling. For an example some European Hotels do not allow 4 passenger in room & hotel deserve the right to reject your booking at time of check in if you are more then 3 person in room & not mentioned while blocking the room in this case hotel has rights not to accept the booking and charge you full cancellation. In this case no refund will be made.

While Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) undertake to ensure that your clients requested room type and smoking preference is available, Bookmyhotelz.com cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.

Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

HOTEL CATEGORIES/ LOCAL CLASSIFICATION AND * RATINGS
Star ratings are aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For an example a 5* Asian hotel will not be the same as a 5* European hotel. Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) are not responsible for the hotel categories and * ratings as these have been provided to us by the hotel and accepted in good faith.

PAYMENT AND RATES
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) reserve the right to update room rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

All rates are valid for the Indian market only. Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.

Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc... Any such charges must be paid direct to the hotel and Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) cannot be held responsible for any incidental charges passed on by the hotel.

Likewise Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) has no control over any fees that a hotel may pass on for luggage storage, Sauna, Spa , Gym, usage of Swimming pool & car parking fees etc. During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) cannot be held responsible for any gala supplements passed on by the hotel.

CANCELLATION AND AMENDMENT
We prefer that all cancellations and amendments are made on the BookMyHotelz.com website. Alternatively you can contact the BookMyHotelz.com Reservation Team via e-mail or fax before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.

BookMyHotelz.com will not be bound by nor responsible for any changes and cancellations made directly with the hotel.

It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and rebook with new details. Any more than one amendment is not permitted and the booking will have to be cancelled and re-booked. New rates may be applicable.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as BookMyHotelz.com are notified.
In certain cases, name changes are nor permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply. Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as BookMyHotelz.com are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.
If amendments are permitted, the following Amendment conditions may apply. Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the item re-pricing.

Booking on Time Limit
You can hold the booking on time limit. System will send you e-mail to accept the booking & get it vouchered before auto cancel of that particular booking. Bookmyhotelz.com will not be responsible for any auto cancelled booking if not confirmed & vouchered before deadline.
Payment Policy
All bookings are prepaid. Bookmyhotelz.com (Unit Of Sandal Travels Pvt. Ltd.) has right to cancel all the vouchered booking & bill you for the cancellation if payment not done before the passengers check in.
Refunds:
Refunded amounts are generally returned within 2 – 5 business days; however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions. Refunds limited to 1 per booking. If your travel arrangements are subject to more than one change, it may be necessary to cancel the entire booking; any eligible refunds will be sent to your financial institution to credit your account in accordance with its policies. Rebooking your travel will require a new and separate payment.

PROOF OF ID
To protect your BookMyHotelz.com account - When a booking has been made by a 3rd party BookMyHotelz.com reserves the right to request proof of ID from the credit cardholder as well as a signed authorization form.

This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.

RELOCATION OF YOUR CLIENTS
If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice BookMyHotelz.com will contact you by e.mail. BookMyHotelz.com accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

A booking is considered to be a group booking when there will be 10 or more pax travelling. BookMyHotelz.com reserve the right to cancel any FIT booking made for a group or if we consider them to have been made for the purpose of holding space for future sale. Please submit your group request using the BookMyHotelz.com group page.

ON REQUEST RESERVATIONS
The hotels with “REQUEST” button and bookings with On Request Processing status means that the hotel does not have any available allotment, however BookMyHotelz.com will contact the hotel to request extra space. Kindly be informed that in very rare occasions, the availability at the hotel might change until the time you complete your booking and the final status might turn to On Request Processing. In these cases, please do not attempt to book the same hotel again. You will be informed within 48 hours if your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the hotels have the right to reject ON REQUEST bookings. If your accommodation request is urgent, it is suggested that you select a hotel with Instant confirmation. Depending upon when a new search is made on BookMyHotelz.com system, you may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.

HOTEL INFORMATION AND FACILITIES
Hotel information: While BookMyHotelz.com strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your client's stay or not suited to your client's individual tastes and preferences. Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. BookMyHotelz.com cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff. We have no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe box, mini fridge, hire of television remote etc...Any such charges must be paid direct to the hotel and BookMyHotelz.com cannot be held responsible for any incidental charges passed on by the hotel. Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room your client(s) are allocated at the hotel.


All of the hotels on the BookMyHotelz.com website require one of the guests to be at least 18 years old or above. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travelers are under 25 years of age please contact the hotel directly for clarification.

MAP INFORMATION
Maps are provided for information purposes only. While BookMyHotelz.com strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

COMPLAINTS
Any complaint which cannot be resolved at the hotel must be notified to us by logging into your BookMyHotelz.com system and selecting the message category 'Complaint'. All complaints must be notified to us within 20 days of the check out date.
A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by BookMyHotelz.com to the relevant party.
Response times do vary from between 5-20 working days depending upon the nature of the query in question.


PROMOTIONS AND PROMOTIONAL RATES
Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. BookMyHotelz.com om reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.

GENERAL TERMS AND CONDITIONS
Telephone calls to BookMyHotelz.com may be recorded to enable us to monitor and improve our services.
Please contact us at info@bookmyhotelz.com or ravi@bookmyhotelz.com if you do not want to receive any promotional e.mails/ Newsletters or special deals. BookMyHotelz.com shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.
The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. BookMyHotelz.com is not liable for the practices of the hotels regarding to these issues.

TRANSFERS
1.Transfers cannot be booked seperately.
2.Transfers can only be booked as an addition to hotel bookings.
3.No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable.
4.It is mandatory to enter valid and accurate flight details at the time of booking since it is not possible to amend.
5. BookMyHotelz.com will not assume any responsibility in omissions and typo errors which may result in any interruption of the service.

IMPORTANT - When the BookMyHotelz.com member has completed the booking online, they must check and make sure all the details on the pre paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct. Use of the BookMyHotelz.com com website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.

I ACCEPT - If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification